Clean Water Everyday & in Emergencies
911water.com provides you with water filters from over 50 companies so you can stay healthy by drinking clean, fresh, pure water. We provide you with high quality products like Clearbrook, Berkey, Aquasana, Katadyn & Sawyer at the best possible prices.
911water is owned and operated by Internet Marketing Solutions, Inc, located in Orlando, Florida. We are a hard-working, fun-loving company committed providing our customer with information to make buying decisions and friendly, timely service.
Why We Are Different
We do our best to make it easy to buy products that you will love, and to make the shopping experience enjoyable. We do this by giving you the information you need to make the right choice, and by offering a broad product selection, competitive pricing, and great customer service.
What Connects Us With Our Customers
Caring about people is the foundation of good business. We care for our customers, and want you to have a great buying experience. We do this by offering you a systematic process for selecting products, by fulfilling your order as quickly as possible, and by communicating with you clearly and frequently.
Back-orders and Special Orders
If an item is back-ordered it means that the item is temporarily out of stock at our primary warehouse. Your payment is authorized but not processed until your order is ready to ship. If an item is special order it means that it needs to be custom fit for your specifications, or requires truck freight shipping.
If your product is not in stock when we receive your order, or has custom specifications, we will contact you by email or phone to collect the requirements for the special order or to find out whether you want to place an item on backorder.
Different shipping charges often apply for special orders. Your payment is authorized but not processed until your order is ready to ship.
Backorders and Special Orders are often filled within seven to ten working days, however, in rare circumstances when a manufacturer is out of a product it can take up to a month for the item to arrive at our warehouse. Upon arrival it will ship to you within one business day via the shipping method (UPS Ground, Overnight etc.) you selected at checkout.
If we are unable to fulfill a backorder within 30 days, we will cancel your order. If you wish to keep it on backorder longer than that, we will keep your order in they system, and call you to verify your payment method when the order is ready to ship.
International Orders and Shipping CostsYes, we ship internationally! No matter where you are in the world, 911water can ship to you. However, due to high levels of identity theft and fraud in certain parts of the world, we do require payment by wire transfer. This is to protect you, our customers.
Payment MethodsWe accept Visa, MasterCard, Discover, American Express, and Paypal. Occasionally we are unable to process international credit cards or credit cards whose issuing banks do not subscribe to address verification or other fraud prevention practices. In those cases we recommend paying by wire transfer. If you select wire transfer as your payment method, then we will email you wire transfer instructions. Once the funds are received, your product will be shipped.
Safe Shopping: Identity Theft and Fraud Prevention
911water.com uses SSL secure transactions, which means we use a secure server to process your payment information. Our system is very secure and your data will be safe. We will not release your data for any reason to any other company or individual.
The "Credit Card Fraud Act" 18 U.S.C.A. Â§ 1029 prohibits fraud and/or related activity in connection with credit card or other credit card access devices. We report instances of credit card fraud, theft by deception, intent to defraud, and criminal misrepresentations to local law enforcement agencies, and/or local district attorney prosecutors, whether those activities arise under federal and/or state law. By placing this order you expressly agree to purposefully avail yourself to legal proceedings, jurisdiction and venue in the State of Florda, Seminole County.
Thanks for Shopping with us! We hope you have an enjoyable and fulfilling shopping experience.
- Your Friends at 911water.com