Welcome to 911water.com

A Message from the Owner

911water.com is owned and operated by Internet Marketing Solutions, Inc, located in Orlando, Florida. We’re a hard-working, fun-loving company committed to providing the very best products at low prices to our customers. We provide you with information and service to help you make the best buying decisions. In order to do business with us there are a few things you should know.

Why We Are Different
We do our best to make it easy to buy products that you will love, and to make the shopping experience enjoyable. We do this by giving you the information you need to make the right choice, and by offering a broad product selection, competitive pricing, and great customer service.

What Connects Us With Our Customers
Caring about people is the foundation of good business. We care for our customers, and want you to have a great buying experience. We do this by offering you a systematic process for selecting products, by fulfilling your order as quickly as possible, and by communicating with you clearly and frequently.

Backorders and Special Orders
If an item is backordered it means that the item is temporarily out of stock at our primary warehouse. Your payment is authorized but not processed until your order is ready to ship. If an item is special order it means that it needs to be custom fit for your specifications, or requires truck freight shipping.

If your product is not in stock when we receive your order, or has custom specifications, we will contact you by email or phone to find out whether you want to place the item on backorder for 30 days, or to collect the requirements for the special order. Different shipping charges often apply for special orders. Your payment is authorized but not processed until your order is ready to ship.

Backorders and Special Orders are often filled within seven to ten working days, however, in rare circumstances when a manufacturer is out of a product it can take up to a month for the item to arrive at our warehouse. Upon arrival it will ship to you within one business day via the shipping method (UPS Ground, Overnight etc.) you selected at checkout. If we are unable to fulfill a backorder within 30 days, we will cancel your order. If you wish to keep it on backorder longer than that, we will keep your order in they system, and call you to verify your payment method when the order is ready to ship.

International Orders and Shipping Costs
Yes, we ship internationally!

1. Cost of Shipping: The cost of shipping will depend on the weight of the product, the price of the product, and where you live. To calculate the cost of shipping,simply:
   • Select the product you want and click the Buy button.
   • When you arrive at the checkout page, complete the shipping address. Make sure you select your country. Contact us if your country is not shown.(contact info below)
   • Only USPS Global Express Mail is available for international orders outside the US. Selecting a different shipping method will delay your order being processed. Select Global Express as your shipping method.
   • Click the Apply button and the website will show your shipping costs.
   • You will not be charged until you complete the payment section and select the Continue button.
2. Delivery Times: International delivery times vary, but normally delivery will take place within 7-10 days. Your product will ship out from the warehouse, but we will send you a tracking number.
3. Tarriffs and Duties: Your are responsible to pay all tariffs and duties when the product arrives.

Payment Methods
We accept Visa, MasterCard, Discover, American Express, and Paypal. Occasionally we are unable to process international credit cards or credit cards whose issuing banks do not subscribe to address verification or other fraud prevention practices. In those cases we recommend paying by wire transfer. If you select wire transfer as your payment method, then we will email you wire transfer instructions. Once the funds are received, your product will be shipped.

Safe Shopping: Identity Theft and Fraud Prevention
911water.com uses SSL secure transactions, which means we use a secure server to process your payment information. Our system is very secure and your data will be safe. We will not release your data for any reason to any other company or individual.

The "Credit Card Fraud Act" 18 U.S.C.A. § 1029, prohibits fraud and/or related activity in connection with credit card or other credit card access devices. We report instances of credit card fraud, theft by deception, intent to defraud, and criminal misrepresentations to local law enforcement agencies, and/or local district attorney prosecutors, whether those activities arise under federal and/or state law. By placing this order you expressly agree to purposefully avail yourself to legal proceedings, jurisdiction and venue in the State of Alabama, Shelby County.

Thanks for Shopping with us! We hope you have an enjoyable and fulfilling shopping experience.

Sincerely,

Nick Noll
Owner
911water.com
Internet Marketing Solutions, Inc.

Contact:
Internet Marketing Solutions, Inc.
10151 University Blvd #505
Orlando, FL 32817

Phone: 1-877-248-1281
Office Hours: 9:00AM to 5:00PM M-F Central Standard Time.
On-line store open 24/7
Please click here for contact us.